Terms of Sale

Parties

Merchant
Ylhäisten tila Oy
Sauvontie 108, 21510 Hevonpää
0503436411
elina@ylhaistentila.fi
Business ID: 3127996-4

Customer

The customer agrees to comply with these and the merchant-specific terms and conditions when purchasing products and services from Ylhäisten tila Oy's Internet services.

Ordering

General terms and conditions

  • The prices shown in the online service are subject to VAT.

  • We apply dynamic pricing to accommodation facilities. Prices depend on the time of day and vary monthly, weekly and daily.

  • We sell products to individuals of legal age and to corporate customers.

  • We reserve the right to change prices.

  • The customer is responsible for the accuracy of the information provided.

  • We reserve the right to change our delivery terms. The customer must familiarize themselves with the current delivery terms and conditions before placing an order.

Booking terms

These terms and conditions apply to products and services that are rented and booked. These are collectively referred to as "the destination".

Booking

  • The customer is responsible for familiarizing themselves with the description and instructions of the reservation destination(s) and the terms and conditions related to the reservation.

  • The reservation made by the customer is binding when the order/payment confirmation has been sent to the email address provided by the customer.

  • The customer pays for the reservation using the payment method they have chosen, in accordance with the terms and conditions of the payment method.

  • The booking system sends the order/payment confirmation to the email address provided by the customer.

  • The merchant is not responsible for an unsuccessful reservation, but the customer must contact the merchant immediately to rectify the situation.

  • The merchant does not guarantee that the destination is still available in this situation.

  • If the property is not available, the money will be refunded or another property will be offered in its place, if possible.

Cancellations and changes

  • The cancellation date is the day on which the Merchant has received notification of the cancellation.

  • The customer is responsible for ensuring that the cancellation is sent in sufficient time.

  • If the customer cancels their reservation,

    • when there are 3 days or more to the start of the reservation, the cancellation is free of charge.

    • when there are less than 3 days to the start of the reservation, the full rental price will be charged.

  • For properties booked with a discount code, the full rental price will always be charged regardless of the cancellation date.

The reservation can be transferred at the customer's request under the following conditions:

  • A transfer can only be made once.

  • It is not possible to change the property during a transfer.

  • The transfer must take place no later than 3 days before the start of the original reservation.

  • If a transferred reservation is canceled, the full rental price will always be charged regardless of the cancellation date.

Merchant's right to cancel the reservation

  • In the event of force majeure, the Merchant may terminate the rental agreement. The customer who rented the property will be notified of the termination without delay.

  • In such a case, the customer has the right to receive a full refund of the rent paid.

  • Any costs incurred by the customer in connection with a rental agreement terminated due to force majeure will not be reimbursed.

Keys

  • Instructions about the key and how to retrieve it will be provided to the customer in the payment confirmation.

  • For a lost or unreturned key, the owner has the right to recover all costs incurred in re-keying or changing the locks in full, but at least 200 euros.

  • The merchant has the right to recover at least 200 euros in compensation if the owner has to open the property due to a lost or left-in key.

Use of the property

  • The property is specified in the property description

  • During the rental period, the customer has the right to use the property and its equipment, as well as separately specified services.

  • If the booker notices any defects or other things to note in the property, he or she must immediately notify the person responsible for reservation management.

  • The property is available to the customer for the period specified in the property description.

  • Pets

    • The booker is fully responsible and liable for damages caused by their pets.

    • Pets must be kept on a leash outside the property.

    • Pets are allowed in certain accommodation facilities.

    • The pet owner must also follow any additional instructions that may be given separately.

Compensation for damages

  • The customer is obliged to compensate the Merchant for any damage they have caused to the property. The booker is also responsible for other people visiting the property and for any damage they cause during the booking.

  • The Merchant does not compensate for any inconvenience or expenses that the customer may incur due to natural conditions, such as insects, animals, winter storms or unexpected weather changes.

Complaints

  • Any complaints must always be made as soon as possible after the matter arises.

  • If a satisfactory solution cannot be found or if there is a claim for compensation, the complaint must be sent in writing within one month of the end of the rental period.

  • The merchant will try to handle the complaint as quickly as possible, but no later than within one month.

  • If the customer and the merchant cannot reach an agreement, the customer may refer the dispute to the Consumer Complaints Board.

Delivery terms

Formation of the contract

  • A binding contract for the transaction comes into force when the order has been confirmed (order confirmation/payment confirmation).

  • The order confirmation/payment confirmation will be delivered to the customer by email.

Cancellation and return of the transaction

  • Products have a 14-day right of return in accordance with the Consumer Protection Act.

  • The right of return is only valid if the product is in the same condition as the original.

  • Any product packaging must also be saleable.

  • Contact sales for more detailed return instructions.

  • The right of return does not apply to engraved or other personalized products, accommodation services, restaurant services or other leisure services agreed for a specific time.

  • The customer is responsible for the usual costs of the return.

Payment terms

  • The merchant uses reliable and secure payment intermediaries in its services.

  • The merchant does not store bank account or credit card information at any stage.

  • The customer agrees to comply with the terms and conditions of the payment method they have chosen.

  • Payment by invoice

    • The invoice must be paid by the due date indicated on the invoice.

    • Late fees are always added to invoices paid after the due date. If the invoice is paid after the due date with the original invoice and late fees have already been incurred, the fees will be invoiced separately.

  • If the payment transaction has not been successfully completed at the time of ordering, the merchant will not process the order.